Terms And ConditionsWilliam le Gros

1. Supplier identification

Candimama.com is a site operated by Sole Trader, Tracy Tremeer.

Our main trading address is: 49 High Street, Crediton, Devon, EX17 3JX.

We are currently not VAT Registered.

2. Product information

Allergies and Product Purchase

All product information is accurate and correct at time of entry onto website, however we cannot always be 100% sure everything is up to date so if you have any allergies then you must get in touch before purchase as we take no responsibility if you are unable to use or consume your purchased goods.

3. Rights to Cancel & Return

All customers have the right to cancel their orders under the The Distance Selling Regulations (within the UK) which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations. 

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • for the supply of audio or video recordings or computer software if they are unsealed by you.
  • for the supply of newspapers, periodicals or magazines.
  • for gaming, betting or lottery services.

Please Note: Most of our products are considered perishable and therefore are not returnable, if you wish to cancel a purchase you must contact us before we have shipped your order (cancellation is never an option on personalised goods).

If your product arrives damaged beyond consumption or use in transit then contact us immediately, take as many photos as you can to show us the issue, as our goal is always to deliver a happy customer, a refund isn’t always possible however. 

4. Notices

All notices you send us must be sent to the contact details on this site shop@candimama.com. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter). In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee/s.

5. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.